Our Commitment to Your Privacy
The Pro Homes ("we," "us," or "our") has been committed to protecting the privacy of our customers and website visitors since 2017. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website theprohomes.com or use any of our services.
We do not and will not sell your personal information to third parties for their own marketing purposes. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
Information We Collect
Information You Provide Directly
When you request a quote, submit a contact form, or interact with our services, we may collect:
- Full name and contact information (email, phone number, mailing address)
- ZIP code and service address
- Home services requested and project details
- Preferred contact method and availability
- Payment and billing information (processed securely through third-party processors)
Information Collected Automatically
When you visit our website, we automatically collect certain technical information, including:
- IP address and browser type
- Pages visited and time spent on each page
- Referring URLs and search terms
- Device identifiers and operating system
- Cookies and similar tracking technologies
Information from Third Parties
We may receive information about you from third-party sources such as consumer reporting agencies, marketing partners, and publicly available sources to supplement the information you provide.
How We Use Your Information
We use the personal information we collect to:
- Connect you with licensed, background-checked home service professionals in your area
- Respond to your inquiries and fulfill service requests
- Send you quotes, service updates, and appointment confirmations
- Communicate with you via phone, text, or email regarding your requested services
- Improve our website, services, and customer experience
- Comply with applicable legal and regulatory obligations
- Detect and prevent fraud or unauthorized activity
- Send promotional communications (where you have opted in)
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:
- SSL/TLS encryption for data transmission
- Restricted access to personal data on a need-to-know basis
- Regular security assessments and audits
- Secure data storage with physical and electronic safeguards
While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.
Your Rights & Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct inaccurate or incomplete information
- Deletion: Request that we delete your personal information, subject to certain exceptions
- Opt-Out: Unsubscribe from marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly
- Revoke Consent: Withdraw previously granted consent for specific uses of your data
To exercise any of these rights, please contact us at info@theprohomes.com or call 1-888-288-8119.
California Residents — CCPA Rights
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):
- Right to Know: You may request information about what personal data we collect, use, disclose, and sell
- Right to Delete: You may request deletion of your personal information, subject to certain exceptions
- Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights
- Right to Opt-Out: You may opt out of the sale of your personal information (we do not sell personal information)
To submit a CCPA request, call 877-832-0937 or email info@theprohomes.com. We will respond within 45 days.
TCPA Consent & Communications
By submitting your contact information through our website, you expressly consent to receive communications from The Pro Homes, its Partners, and licensed agents, including:
- Autodialed and pre-recorded phone calls
- Text messages (SMS/MMS) using automated technology
- Email communications
This consent applies even if your number is on a Federal or state Do Not Call (DNC) or Do Not Email (DNE) registry. Your consent is not a condition of purchase, and you may revoke it at any time by contacting us.
To opt out of text messages, reply STOP to any message. To opt out of calls, contact us at info@theprohomes.com.
Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on this page with a revised effective date. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: